Refund policy

Return & Exchange Policy

Label By Awani

At Label By Awani, every piece is thoughtfully made with love. We want you to feel happy and confident with your purchase.

1. No Returns

We currently do not accept returns or offer refunds for reasons such as a change of mind, personal preference or incorrect size selection.

2. Exchange Policy

We offer exchanges for eligible products under the following conditions:

* Exchange requests must be raised within 7 days of receiving your order.
* Products must be unused, unworn, unwashed and in their original condition.
* All original tags, labels and packaging must be intact.
* Products showing signs of wear, damage caused after delivery, washing or alteration will not qualify for exchange.
* Exchanges are subject to stock availability.
* Only one exchange request is permitted per order.

3. Size Exchange

Need a different size? We’re happy to help!

Size exchanges are subject to availability. Please check our size chart carefully before placing your order.

4. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery, with your order number and clear photographs or an unboxing video, where available.

We will review your concern and arrange an appropriate resolution in accordance with applicable consumer laws.